'Customer Success'

Shifting from “at risk” to driving incredible momentum

COVID-19 has been called “The great accelerator,” and for a good reason - in some industries, market shifts that were expected... MORE

New CS Operational Model: 8 Steps to Kill the Churn

This is the Customer Success edition of our New Operational Model series – a practical department-by-department guide for startu... MORE

The New Operational Model Post COVID-19: A Practical Guide for Israeli Startups

As the dust settles on crisis management, we have more energy to devote to thinking about what society, technology, and life will ... MORE

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